1.       Please check your documents when you receive them. Call us if you have any questions.

2.        CHECK—IN – Minimum check-in for domestic flights is 60 minutes and  for international flights, 2 hours. BE  PREPARED  TO PRESENT  A GOVERNMENT  ISSUED PHOTO I.D. AT TICKET COUNTER.

3.        RECONFIRMATION – Reconfirm the use and time of flights at least 24 hours for domestic and 72 hours for international.  Failure to use any reservations may result in automatic cancellation of all continuing and return reservations.  

4.        EXCURSION AND PROMOTIONAL   FARES – Most discount fares involve certain restrictions.  A change in carries, flights, times or routings could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.

5.        These times, flights and fares are based on current tariffs that are subject to change without notice.

6.        TICKETS – Most tickets have value.  Any unused  flight coupons must be returned in order to determine refund value. Lost, stolen or destroyed tickets must be paid  for in full until  refund is received from the issuing carrier, subject to an airline imposed service charge.

7.        HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel (s) within the time period specified by that hotel.  Rules may vary by property.

8.        TOUR/PACKAGE PRICES  are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs.  In addition, group tours/packages are based on a Minimum Number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

9.        IMPORTANT!!!! If you are at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you – do not leave the counter.  Check your ticket. If the status box shows ‘OK’ for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.

10.     CANCELLATIONS AND REFUNDS – We reserve the right to charge processing fees in the event of refunds, cancellations and other services. A minimum fee of $25 per person/seat will apply.

11.     DISCLAIMER OF LIABILITY – This travel agency is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.).This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your traveling companions or group members. Unless the term ‘guaranteed’ is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agents control Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and safety or security conditions at such destinations, during  the  length of the proposed travel.  FOR INFORMATION CONCERNING POSSIBLE DANGERS AT INTERNATIONAL DESTINATIONS, CONTACT THE TRAVEL ADVISORY SECTION OF THE U.S. STATE DEPARTMENT (202) 647-5225. FOR MEDICAL INFORMATION, CALL THE PUBLIC HEALTH SERVICE (404) 332-4559. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

12.     Proof of identity is required for all travel. Without proper identification, or passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents. It is the responsibility of non-USA passport holders to confirm with the countries they are entering for required visas and documentation. The agency is not responsible for changes to entry requirements.

13.     We STRONGLY recommend Travel Insurance. There are different types of medical baggage or trip cancellation insurance from the supplier or the agencies. NOTE : Insurance coverage usually will not cover pre-existing conditions and may have other restrictions and exclusions. Consult the insurance carriers direct for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage.

14.     If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agency immediately becomes the property of the airlines, and we are required by law to comply with airlines’ orders.

15.     If an airline declares bankruptcy, it might continue service, limited service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.

16.     This agency and its agents have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. This agency cannot guarantee, in view of deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact this travel agency before departure if you wish to recheck any newly introduced fare that may correspond with your specific requirements.       

17.     PLEASE NOTE  that  retention of tickets, reservations or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruises or service.

18.    Gift Certificates/Travel Awards are valid for products and services offered by Sanlando Travel and are not redeemable for cash. Gift Certificates/Travel Awards paid by credit card will be subject to a minimum 3.5pct redemption fee.